Supply shipping and returns
Shipping
Supply shipping and handling is calculated for the combined cart before payment, including a $2.50 handling charge once per order. Shipping is available to residential or business street addresses in the lower 48 states and Washington, DC. No Alaska, Hawaii, territories, PO boxes, hotels, military addresses, or international shipping at launch. Live rodents and reptiles are not shipped.
Eligible products and quantity limits are shown before checkout. A shipping service must be available for the entire cart before payment can proceed. Applicable tax is calculated by Stripe. Orders are manually arranged after payment; tracking is emailed when available. No specific delivery date is guaranteed.
If an item becomes unavailable, or an order cannot ship within 30 days, I will contact you to arrange an agreed delay or a full refund for unshipped items. Blackout Exotics is your contact even when a fulfillment partner ships the package.
Cancellations and returns
Contact support promptly to cancel before shipment for a full refund, with no automatic cancellation fee. Once a package has shipped, cancellation is handled as a return.
Unused, unopened supplies in resalable condition may be returned with prior approval within 30 days of delivery. For change-of-mind returns, you pay return postage; original shipping is not refunded. There is no automatic restocking fee. Do not mail returns to the business mailing address unless instructed.
For damaged, defective, incorrect, or missing items, contact support as soon as possible with your order number and photos of the item and packaging. Keep the packaging until the issue is resolved. The change-of-mind fees do not apply to a confirmed order error or defective item. These terms do not limit rights required by applicable law.
The live-animal final-sale policy does not apply to supplies.