Terms
These terms cover local live-animal and feeder requests, shipped supplies, payments, and use of the website. Pickup and local delivery require an approved appointment. Supply purchases use a separate shipping checkout.
Updated September 24, 2026 | Version 2026-09-24-purchase-v7
All live feeder and other live animal sales are final after the buyer inspects and accepts the animal at handoff, following payment. Blackout Exotics does not offer voluntary returns, refunds, exchanges, credits, or replacements after handoff.
Blackout Exotics offers local pickup and local delivery by approval. Live animals are not shipped. For pickup, the private address is emailed after approval. For delivery, we confirm your delivery address, appointment, and fee before payment.
Local delivery is limited to Georgia destinations within 25 one-way driving miles of Checkers at 2901 Peach Orchard Rd, Augusta, GA 30906. This public pricing reference is not the pickup location. Delivery is $1 per mile on the calculated driving route, rounded to the nearest cent, plus applicable tax. Check and confirm your address and fee in the cart before sending a request. An estimate lasts 15 minutes before submission and does not hold stock; the submitted fee is saved with your request for approval. Address changes require a new estimate and request. South Carolina and other out-of-area customers may request local pickup instead.
Messages attached to a request are for questions and timing. A message does not approve an appointment or reveal the private pickup address.
Items in a cart are not held. Successfully submitting a request temporarily reserves its quantities and removes them from public availability for 48 hours unless the request is approved, extended, or closed sooner. A hold is not appointment approval or payment. Its deadline is shown in your chat.
Expired, declined, or canceled holds release stock automatically, unless a completed sale or another active request accounts for it. Once a request is approved, its items remain reserved through the confirmed appointment unless the chat shows a different deadline. You may have only one request awaiting approval at a time; use that chat to discuss changes instead of opening overlapping requests.
If you cannot make your appointment, message us to arrange another time or request a refund. Missing an appointment does not automatically forfeit your payment or add a fee. A different appointment must be confirmed with us; stock availability may change.
Cancel before pickup handoff or before delivery starts for a full refund of the amount paid, including tax and any delivery fee. There are no automatic cancellation fees. For paid orders, request cancellation in your chat or email support@blackoutexotics.com with your request number. Austin reviews the request and issues the refund through Stripe to the original payment method; closing a chat is not a refund. Bank processing time varies.
If delivery has already started, contact us to discuss the circumstances and any delivery cost already incurred. We do not automatically deduct a fee. If Blackout Exotics cannot fulfill your order, you can choose a full refund rather than an alternative or a new appointment.
Eligible supplies can be purchased separately for shipping. The live-animal final-sale policy does not apply to supplies. Supply cancellations are available before shipment; carrier delays are not refundable once a package has shipped. Change-of-mind returns require approval, must be unopened and resalable, and have separate return-shipping rules. Damage, missing-item, and incorrect-item reports have a 24-hour delivery-report window. See supply shipping and returns for the full policy. Blackout Exotics remains your contact for order problems.
For local animals and feeders, pay by card through Stripe after the appointment and final total are confirmed, before pickup or delivery. Supplies are paid at checkout, including the displayed shipping charge and applicable tax. A cart or unpaid request is not a paid order. Card details are entered through Stripe, not sent in chat.
Animal buyers must be 18 or older, have the right setup ready, have secure transport or a suitable receiving enclosure ready, and visually check the animal before accepting handoff. Post-handoff animal check-ins help with follow-up but do not replace veterinary care.
Rodents listed in the feeder section are sold as live feeder animals, not as pets. After handoff, the buyer is responsible for secure transport, proper handling, suitable housing, and humane care.
Prices and availability may change before payment. Supply stock is checked with the supplier and is not inventory held at the Blackout Exotics mailing address. Adding supplies to a cart does not reserve them. Review the item price, quantity, shipping, and tax before paying. Price changes detected before checkout require review; no additional amount is charged without your agreement.
A local request becomes an order when it is approved and an appointment is confirmed. A paid supply order is recorded when Stripe confirms payment, and Austin then submits it for fulfillment. If stock or a pricing error prevents fulfillment, Blackout Exotics will contact you and offer a full refund for the unfulfilled item or a substitute you approve. You pay only an approved price increase; a lower-priced substitute receives a refund of the difference.
Blackout Exotics may refuse or cancel requests for safety concerns, no-shows, poor communication, or animal welfare reasons.
Illness, injury, death, escape, feeding refusal, transport conditions, housing, handling, or contact with another animal after handoff does not qualify for a refund, exchange, credit, or replacement. A customer may still use Messages to report what happened, but sending a message does not change the final-sale policy.
Confirm the animal or feeder type, quantity, and visible condition before accepting handoff at pickup or delivery. If the request was filled incorrectly or something is visibly wrong, tell us before accepting it so the problem can be corrected.
Provide accurate contact and shipping information, keep login codes and private order links secure, and use only payment methods you are authorized to use. Do not submit fraudulent requests, abuse messages, attempt to access someone else's records, or interfere with the site. Access may be restricted for misuse; this does not remove refund obligations or rights required by law.
Care information on this site does not replace veterinary advice or manufacturer instructions. Use heating, lighting, and other equipment according to the manufacturer's directions. Nothing in these terms excludes liability or removes a remedy that applicable law requires, including a material mismatch between what was represented and what was provided. This does not create a voluntary health guarantee or post-handoff refund policy.
Need Help?
Receipts are provided after a paid sale is recorded. For general questions, use contact@blackoutexotics.com or the support page.
